Return & Refund Policy
Last Updated: July 2026
At Timera, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may return eligible products within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original packaging.
- Include all accessories, manuals, and tags.
- Be in the same condition as when it was received.
- Be accompanied by proof of purchase or your order confirmation.
Products that do not meet these conditions may not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or engraved watches
- Clearance or final sale items
- Products damaged due to misuse, accidents, or unauthorized repairs
3. How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: info@timera.store
Phone: +92-1223456
Please include:
- Your order number
- Your full name
- Reason for the return
- Photos of the product (if applicable)
Our team will provide you with return instructions.
4. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
5. Exchanges
If you received a defective, damaged, or incorrect product, we will gladly replace it.
Please contact us within 7 days of receiving your order.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately.
To speed up the process, include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review your request and provide an appropriate solution as quickly as possible.
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged.
- The item has a manufacturing defect.
Shipping charges are non-refundable unless the return is due to our error.
8. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, you will need to follow the standard return process after receiving it.
9. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still have not received your refund, please contact us at info@timera.store.
10. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Timera
📧 Email: info@timera.store
📞 Phone: +92-1223456
🌍 Website: www.timera.store